We currently ship to the following countries

Hong Kong & Macao, China, Singapore, Malaysia, Australia and New Zealand

SHIPPING CHARGES:

 
Orders will be shipped within 1-5 business days of placing your order using a trusted shipping carrier. You will receive a shipping confirmation and tracking number via email.

All products are shipped directly from our local warehouses in the following countries:

Duties & Tax

Please note for certain countries, you may be subject to import duties and taxes, which are levied once the package reaches its final destination. Any additional charges for customs clearance will be borne by you; we have no control over these charges and cannot predict what they may be.

For any specific tax or duty queries please contact info@bheuebeauty.com for assistance.

You can return any unwanted items to us, providing they are unused and in their original packaging, within 14 days of receipt. Returns that do not meet our policy will not be accepted and will be sent back to customer.

Contact info@bheuebeauty.com, give us the reason for your return and we will give you a returns reference number and a returns address. Please make sure the products are unsealed, unopened, in their original packaging and in a re-sellable condition.

Refunds may take up to 10 business days to complete depending on the bank’s processing time. If you have a complaint or concern with service received or a product purchased, please contact us on customercare@olivanna.com and we will do our best to help.

At Bheue we strive to provide our customers with high-quality skincare products that meet their expectations. We understand that sometimes a product may not be the perfect fit for you. Therefore, we have implemented a straightforward and customer-friendly returns policy to ensure your satisfaction.

1. Return Eligibility: - To be eligible for a return, the item must be unused, unopened, and in the same condition as received.
- Returns must be initiated within 14 days of the original purchase date.
- Products purchased during promotional periods or sales may be subject to different return conditions, which will be clearly communicated during the promotion.

2. How to Initiate a Return: - To initiate a return, please contact our customer service team at info@bheuebeauty.com
- Provide your order number, the name of the product you wish to return, and a brief explanation of the reason for the return and a photo if requested.
- Our customer service team will guide you through the return process, providing you with a return authorization and instructions on where to send the product.

3. Return Shipping: - Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong item shipped, product defect).
- We recommend using a trackable shipping service to ensure that your return is received by us.

4. Refund Process: - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment.
- Please allow 10-14 business days for the refund to appear in your account.

5. Exchanges: - Unfortunately, we do not currently offer product exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items: - If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide further instructions on how to proceed with a replacement or refund.

7. Final Sale Items: - Items marked as "Final Sale" are not eligible for returns or exchanges.

8. Contact Information: - For any questions or concerns regarding returns, please contact our customer service team at info@bheuebeauty.com

Bheue reserves the right to update or modify this returns policy at any time without prior notice. Please review our website for the most up-to-date information.